This is a common question that we often get. If the mask is worn correctly and you use other safety precautions (such as washing your hands regularly) it can assist in preventing the spread of germs and viral infections. We are not stating that wearing a mask is a cure and you will be 100% safe from contracting or spreading a virus however there is nothing out there that will 100% cover you (even a vaccination). There are several scientific studies supporting the use of face masks being highly effective in preventing the spread of germs and viral infections.

We have designed our masks with the environment in mind. Our masks are re-usable and are made out of a cotton outer material, the masks contain a pocket for removable (disposable) polypropylene filter that comes with each mask. We also offer PM2.5 filters that can be purchased separately.

We recommend washing our masks after each use. Depending on the environment and how often you wear the mask you can change the disposable filters every 1-5 days (is recommended) depending on the filter type you select.

We have designed this mask so it can be worn without the filter or you can add a filter in and change it out when needed for extra protection. If you are wearing the mask with the filter it will be 4 layers total 

We have designed our face mask so that they are fashionable, but they also are functional. Each mask is made out of cotton and contains a pocket where a disposable filter can be interested. We have also designed each mask with a flexible nose clip to ensure less air gets in through the nose bridge. The mask contains elastic strings are fully adjustable to tie around the back of your head (so that it doesn’t pull forward your ears causing discomfort as well as gaping around the cheeks like most of masks).

Yes, we have 2 sizes; 1 size for adults and 1 size for children. Due the the design of the face masks they are forgiving in terms of sizes therefore fit most faces for adults and children depending on the size you purchase. 

Kids (Recommended ages 4-8)

Adults: One size fits most adults

Our masks are designed and made in Australia.

Our masks are made out of 3 layers of 100% cotton. If you are wearing a filter in your mask then the mask will be 4 layers. 

We offer 2 types of filters; PP filters and PM2.5 Filters. 

PP Filters- Single Layer Filter -  Should be discarded daily after each use 

PM2.5 Filters - 5 Layer Carbon Activated Filter - Can be used for 1 Week before being discarded. 

We have designed the masks so that that you can wear them many ways. You can use tie to tie them around the back of the head and neck or else tie them as loops around the ears. 

For ease of use / adjustability we have introduced the AUQUA Toogles which can be put onto the end your ties. these toggles are sold separately and you can place the toggles on the strings either so the mask can do up around the back of the head or around the ears as ear loops.


Yes! We are pleased to announce that we now have worldwide shipping.

Please note that we use the most reliable and fastest shipping services available (Australia Post for domestic orders and DHL for worldwide shipping).


However due to Covid-19 you may experience longer delivery times when shipping to remote areas.

Shipping within Australia we ship via Australia post. Shipping takes between 1-14 business days depending on where you are located. We also offer our Australian residents express delivery (current times are between 2-4 business days) and regular delivery (current times are between 3-14 business days). was also now offer DHL Express to our Australian customers (current times are between 1-3 business days). These times are estimates only. We take no responsibility for time delays once your order has been dispatched.

International shipping, we use DHL which is an express service and generally takes between 1-5 business days. On occasion we do use other courier services which can take up to 14 business days. If you are concerned with delivery times, please contact us. We also use Australia Post international's service (regular). During the COVID-19 pandemic we are informed from AUSTRALIA POST that international orders may take between 4-6 weeks or longer to receive your orders. We do suggest that if you require your order sooner to select DHL as they state between 4-10 business days to receive your orders. These times are estimates only. We take no responsibility for time delays once your order has been dispatched.

When your order is dispatched a tracking number will be sent to you within 1-2 business days.

We are unable to send items to PO Boxes as all deliveries require a signature on delivery.

We endeavour to dispatch orders within 1-4 business days. We are experiencing high volume of orders therefore our handling time is a little longer than usual. We apologise for any inconvenience.

We cannot be held responsible for any possible duties and/or taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will be responsible by the customer. If you are worried about getting charged any duties and/or taxes, please contact your local customs offices. We are unable to mark any order as a 'gift'.


Due to health and safety of our customers and staff we do not accept returns on items. In the unlikely event that your mask arrives, and it is either the incorrect item, faulty or damaged please contact us so we can sort the issue out for you.

 If for some reason you provide the wrong shipping address please contact us ASAP. If the order has already been shipped out we are unable to edit the address. If the courier company cannot find your address and it gets returned to us we will not be held liable for return shipping. If the item is not collected in time and gets returned to us we also will not be held liable for the return shipping

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General Questions

Payments can be made via your credit/debit card or via your PayPal account. Please note if you do pay via your PayPal account, we will not be able to ship your order until funds have cleared.


All orders placed are in Australian Dollars (AUD). Our website does however have a currency converter on the top left-hand side which will show the approximate price of the currency you are viewing it in. When you go to the checkout however you will see the prices in AUD. 

We do not claim to and will not provide medical or scientific advice about face masks. If you are concerned about your health and the spread of virus and/or bacteria, we recommend seeking professional medical advice.

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